Kaiser OTC Benefits

You can use your Kaiser OTC benefits in many ways:

Review the Catalog: Browse the available products in the OTC catalog provided by Kaiser Permanente.

Place an Order: Order products online through the designated portal or by phone, depending on your region’s specific instructions.

Receive Delivery: Your selected items will be shipped directly to your home.

Which Items are Covered by Kaiser OTC Benefits?

The Kaiser OTC benefit covers a good range of non-prescription health-related products, following are the ones:

1. Vitamins and Minerals
2. Allergy, Cough, and Cold Remedies
3. Antacids, Laxatives, and Stomach Aids
4. Pain Relievers and Fever Reducers
5. First Aid Kits, Joint Supports, and Incontinence Products
6. Blood Pressure Monitors and Thermometers
7. Diabetic Supplies such as Compression Stockings and Sharps Containers

How Often Can I Use My Kaiser OTC Allowance?

The OTC allowance is normally sent to your account on a quarterly basis. Members can place orders each quarter January–March, April–June, July–September, October–December.

Any unused benefit dollars at the end of the quarter will expire and cannot be carried over to next quarter.

Where Can I find the Kaiser OTC Benefits Catalog?

You can view the digital catalog at https://shorturl.at/mS5xK

If you want to have a print catalog mailed to you, call 1-833-569-2360 (TTY 711), Monday through Friday, 7 a.m. to 6 p.m, you will receive it in few days.

Can I Order Kaiser OTC Items Online?

Yes, you can order OTC items online through the designated portal provided by Kaiser Permanente. For example, in California, you can access the portal at: https://athome.medline.com/kpscal/

Do Kiaser OTC Cover Vitamins and Supplements?

Yes, the OTC benefit includes coverage for vitamins and minerals.

What Stores Accept Kaiser OTC Benefits?

The OTC benefit is basically utilized by mail-order services provided by Kaiser Permanente’s partners, such as Medline at Home. Therefore, purchases are made through the designated online portal or by phone, and items are delivered directly to your home. This benefit is not typically used for in-store purchases.

When Do My Kaiser OTC Reset?

Your OTC benefit resets at the beginning of each quarter, follow as below:

Q1: January–March

Q2: April–June

Q3: July–September

Q4: October–December

How Do I Check My Kaiser OTC Card Balance?

To check your OTC balance, log in to your online account through the designated portal. Once logged in, navigate to the “Account” section and select “Benefits Detail” to view your current balance. Alternatively, you can contact customer service for assistance.

How much is My Kaiser OTC Allowance?

The amount of your OTC allowance varies depending on your specific Medicare health plan. To confirm the amount of your quarterly OTC benefit limit, review your Evidence of Coverage (EOC) document.